Telephone and chat support not available.
Orders may only be placed online. Telephone, email, or fax orders not available.
US and Canadian residents may purchase books via Aerio. Credit cards associated with a US or Canadian billing address accepted.
Cards accepted: Visa, MasterCard, American Express, JCB, Discover, and Diners Club
Charges will appear on your statement from “Aerio Retail Network.”
Credit card information can be saved to an account for quick purchases; and updated or removed from an account at any time. All credit card data is stored securely with Stripe, a PCI compliant third-party credit processor
If guest checkout is used, Aerio will not store credit card information.
Pre-orders of print and eBooks
Backorders of print and eBooks:
Please check your email or spam folder for order confirmation, shipment confirmation, and eBook reading instructions. Order confirmation emails include order status information and the expected shipping timeframe. Order Shipment emails include USPS or UPS tracking information.
Only pre-orders and backorders can be cancelled before fulfillment by contacting customer support at firstname.lastname@example.org.
USPS or UPS Ground
*Aerio will require that some heavy or high-dollar books are shipped via UPS.
Items will ship once available and in separate packages if necessary. Consumers will only be charged for freight once, calculated by the total weight of the books purchased and the ship-to location.
Orders can be shipped to locations anywhere in the US, Canada, or UK.
Ebook orders are not returnable.
Print orders are fully returnable and refundable within 30 days of receipt of shipment. Refunds will be credited to the credit card used to place the order. Contact Customer Support at email@example.com to initiate a return.
Packing slips provided with shipments include return instructions
We collect sales tax on all purchases as required by local taxing authorities in all 50 US states and in Canada. Tax-exempt purchases are not available.