Order Policies

Contact Customer Support

Email: aeriosupport@ingramcontent.com
Telephone and chat support not available.
Orders may only be placed online. Telephone, email, or fax orders not available.

Accepted Payment Methods

US and Canadian residents may purchase books via Aerio. Credit cards associated with a US or Canadian billing address accepted.
Cards accepted: Visa, MasterCard, American Express, JCB, Discover, and Diners Club
Charges will appear on your statement from “Aerio Retail Network.”

Account Information

Credit card information can be saved to an account for quick purchases; and updated or removed from an account at any time. All credit card data is stored securely with Stripe, a PCI compliant third-party credit processor

Guest Checkout

If guest checkout is used, Aerio will not store credit card information.

Order Processing and Turnaround Time

Print Books:

  • Most orders of in-stock print titles ship the same day when ordered M-F, or the next day when ordered on weekdays.


  • eBook orders are fulfilled immediately.
  • Upon purchase, eBooks can be downloaded. Download instructions are also sent via email.
  • eBooks can be downloaded as epub or mobi files for use on devices for Kindle, iBooks, Nook, Kobo, Google, and other apps and ePub readers.

Pre-orders of print and eBooks

  • Pre-orders for any format are allowed 90 days in advance of the publication date.
  • A hold is placed on the credit card to authorize the order and will then drop off the card’s balance. Credit cards are charged when print orders ship and eBook orders are delivered via email.
  • Pre-orders ship as soon as the title becomes available.
  • For pre-orders of ebooks, eBook download instructions are emailed when the eBook is published

Backorders of print and eBooks:

  • Backorders are allowed if a title is on order but not in stock.
  • A hold is placed on the credit card to authorize the order and will then drop off the card’s balance. Credit cards are charged when print orders ship and eBook orders are delivered via email.
  • A backorder is filled if stock is received within a 30-day window.
  • Backorders ship as soon as the title becomes available.
  • If the title is still not available to ship after 30-days from the order date, the order will be cancelled and the consumer will receive notification of this cancellation by email.

Order Status

Please check your email or spam folder for order confirmation, shipment confirmation, and eBook reading instructions. Order confirmation emails include order status information and the expected shipping timeframe. Order Shipment emails include USPS or UPS tracking information.

Order Cancellation

Only pre-orders and backorders can be cancelled before fulfillment by contacting customer support at aeriosupport@ingramcontent.com.

US and International Shipping

USPS or UPS Ground
*Aerio will require that some heavy or high-dollar books are shipped via UPS.

Items will ship once available and in separate packages if necessary. Consumers will only be charged for freight once, calculated by the total weight of the books purchased and the ship-to location.

Orders can be shipped to locations anywhere in the US, Canada, or UK.

  • Canadian ship-to address: Canada Post Expedited is trackable and collects duty and taxes during checkout; via other shipment methods, consumers will be responsible for any billed duty and taxes.
  • International ship-to address: Tracking is not available.

Returns, Exchanges, and Refunds

Ebook orders are not returnable.

Print orders are fully returnable and refundable within 30 days of receipt of shipment. Refunds will be credited to the credit card used to place the order.  Contact Customer Support at aeriosupport@ingramcontent.com to initiate a return.

Packing slips provided with shipments include return instructions

  • Refunds are processed within 2-3 weeks of the receipt of returned merchandise.
  • Exchanges are processed within 24-48 hours of the receipt of returned merchandise.

Sales Tax

We collect sales tax on all purchases as required by local taxing authorities in all 50 US states and in Canada. Tax-exempt purchases are not available.


We are committed to protecting the privacy of individuals who visit this website and/ or individuals who register to use or request our Services. This Privacy Policy describes our privacy practices in relation to the use of our websites and the related applications, services, and programs offered by Us (collectively, the "Services"), and in relation to individuals' choices regarding use, access and correction of personal information. "You" means the person who accesses and uses this website and includes the legal entity You represent in using this website on their behalf or as part of your employment.

Any reference to "We" or "Us" includes, as applicable, the Ingram Content Group entity now in existence or hereafter created or acquired who provides You the Service or information from within a website that includes a link to this Privacy Policy. Ingram Content Group may include, without limitation, Ingram Content Group LLC, Ingram Book Group LLC, Ingram Fulfillment Services LLC, Ingram Publisher Services LLC, Book Network Int'l Limited, Ingram Library Services LLC, Tennessee Book Company LLC, Lightning Source LLC, Lightning Source UK Ltd., Lightning Source Australia Pty Limited.

The name, address, e-mail, and any payment information provided by You to us, together with information regarding the manner of use via this website, will be processed by Us, and other third-party service providers as permitted by this Privacy Policy or as otherwise permitted by law or regulation.

By using this website, You agree that We may share with third parties Aggregate Information, individual information, and locator information gathered by this website in the course of your use of the website. "Aggregate Information" is information which describes the habits, usage patterns, and/or demographics of users as a group, but does not describe or reveal the actual identity of any particular user.

Transfer of your personal information from the EEA

Given that the internet is a global environment, using the internet to collect and process personal information involves the transmission of data on an international basis. The use of this website resulting in the transfer of personal information from the European Economic Area (EEA) or Switzerland to non-EEA countries is in accordance with this Privacy Policy and your continued use of our Services. Therefore, by using this website or any Service, You agree to the transfer, storage or use of your personal information outside your country of residence to any country (including without limitation the United States, Canada, the United Kingdom, or Australia) where We have facilities or We engage third parties (such as payment processors, cloud service providers, or other IT providers and other companies that provide services as We request). You understand that the countries to which We may transfer personal information may not have as comprehensive data protection requirements as does your country.

Where Australia's Privacy Act applies to your personal information, You agree that we will not be responsible for a third-party's breach or mishandling of your personal information, and You agree not to seek redress from us.

Disclosure of Personal Information

We disclose your personal information to third parties who provide some of our Services through contractual arrangements or where sharing of personal information is necessary to operate our website, and to our affiliated companies to share their services with You.

For example, We:

  • provide your credit card information to the card-issuing bank to confirm payment for products and services purchased on our websites.
  • provide your shipping address to the delivery service to deliver products that You ordered.
  • share your personal information with third parties performing certain tasks on our behalf, which may include operational or administrative assistance of the website or Services or help Us recommend content, products or services that may be of interest to you.
  • share your personal information with third party companies who provide customer service related help and assistance when You call in to our toll-free number, send Us an e-mail, or use our chat capabilities, limited to that personal information reasonably required to resolve the purpose for which You contacted Us.
  • use your information to conduct polls or surveys.

We may also share personal information as otherwise described to You at the point of collection.

Where Required or Permitted By law

We may disclose personal information (i) if it is required by law enforcement or judicial authorities; (ii) if We have a good faith belief that We are required or permitted to do so by law or legal process; or (iii) to protect the rights, reputation, property or safety of Ingram Content Group.


We may provide additional information to You via e-mail, including service messages with important information about your account, informative newsletters, special promotions, and other announcements related to the products and Services We offer. You will have the option to manage your subscriptions to these communications or unsubscribe from receiving e-mail messages.

We may share your personal information with third-party advertisers or advertising networks for their advertising, such as Facebook. For example, if You click on an ad, the ad poster will know You visited the page that You clicked on. Also, advertising partners can associate personal data collected by the advertiser directly from You with our cookies and similar technologies. Click here to learn how to block ads or opt out of ads on Facebook.

Children's Privacy

You must be 18 years of age or older to create an account on this website. We do not knowingly solicit orders or collect personal information from children under the age of 16. If You have reason to believe that any personal information has been submitted to Us by a child under sixteen, contact Us and upon verification of each claim, We will delete that personal information as soon as possible.

Your Device and Location

When You visit or leave this website (including our plugins or cookies or similar technology on third-party websites), We receive the URL of both the website You came from and the one You go to next. We may also gather information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier.

If You use our Services from a mobile device, that device will send Us data about your location. Most devices allow You to prevent location data from being sent to Us.


This website employs "cookies" to speed navigation of the website, recognize each user and the user's access privileges, and track a user's website usage and activity on the site, including products and Services. Please view our Cookies Notice for more information regarding our use of cookies.

Links to Other Sites

This website may contain links to other websites. Please be aware that We are not responsible for the privacy policies and/or practices of such other websites. We encourage You to read the privacy statements of any linked sites as their privacy practices may differ from ours.


We take information security seriously and have taken various measures to keep your personal information secure from unauthorized access or disclosure, whether stored physically or electronically. We work to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts personal information You provide Us. We have established administrative, technical, physical, electronic and managerial procedures to help prevent unauthorized access, and use the personal information collected from You in accordance with this Privacy Policy. However, We cannot guarantee complete security, as it does not exist on the internet. It is important for You to also protect yourself against unauthorized access to your password and to your device.

Your Rights and Choices

Where applicable laws provide, You may have certain rights with respect to your personal information as further described in this section. If You would like further information regarding your data subject rights, or You would like to exercise any of these rights, please contact Us as described in the "How to Contact Us" section at the end of this Privacy Policy.

You can tell Us to not contact You with promotional information regarding our Services and those of third parties either at the point information is requested on our website (by checking or un-ticking, as directed, the relevant box) or by following the "unsubscribe" instructions on promotional communications sent to You.

Where applicable, You may request that We:

  • provide access to and/or a copy of certain personal information we hold about You.
  • prevent the processing of your personal information for direct-marketing purposes (including any direct marketing processing based on profiling).
  • update your personal information which is out of date or incorrect.
  • (where reasonable), restrict the way that We process and disclose certain of your personal information.
  • Provide You your personal information.
  • cease processing of your personal information.
  • delete certain information which We are holding about You (request that you be forgotten).

In some circumstances, for example if We need to continue processing Your personal information for our legitimate interests or to comply with a legal obligation, we may not be able to grant your requests. An exercise of the right to be forgotten will result in your inability to use the website and/or Service and will break any linkage between your prior account and your historical engagement data.

Requests & Responses:

  • We may request You provide Us with information necessary to confirm your identity before responding to your request. In the case of access and correction requests, please provide as much detail as You can about the particular personal data You seek, in order to help us locate it.
  • We will consider all requests and provide our response within the time period stated by applicable law.
  • Where We decide not to make a requested correction to your personal data and You disagree, You may ask us to make a note of your requested correction with the personal information we hold.
  • In situations where We process your personal information only on behalf of a customer such as a publisher, We will refer your request to the relevant party and cooperate with their handling of the request.


California law permits visitors who are California residents to request once per year certain information regarding our disclosure of personal information to third parties for such third parties' direct marketing purposes. To make such a request, please send an email to privacy@ingramcontent.com or write to us at Ingram Content Group, Attn: Legal Department/Privacy, One Ingram Blvd., LaVergne, TN., 37086. We have not sold personal information in the past twelve months. However, if we do decide to begin selling personal information, and if you would like us not to sell your personal information, click here.

Change of Control or Sale

We may share your personal information in the event our business or Service is sold, as part of a merger or change in control, or in preparation for these events. Any successor entity will have the right to continue to use your personal information.

Updates to This Policy

If Ingram Content Group changes or updates this Privacy Policy, We will post those changes and updates on this page so You are always aware of what personal information We collect, how We use your personal information, and under what circumstances We disclose it to third parties. Ingram Content Group encourages You to review this Privacy Policy from time to time so You will know if the Privacy Policy has been updated or amended.

How to Contact Us:

Questions regarding Ingram Content Group's Privacy Policy should be directed to privacy@ingramcontent.com:

Or, If You have any legal questions related to this Privacy Policy, We can be reached at legal@ingramcontent.com or by mail to the address below:

Ingram Content Group
Attn: Legal Department
One Ingram Blvd.
LaVergne, TN. 37086

Ingram Content Group Cookies Notice

Last updated: November 14, 2019

We use and allow certain other companies to use certain tracking technologies including cookies, web beacons, and other similar technologies on our website to provide You information and/ or services, including, without limitation,  www.ingramcontent.com and www.ingramspark.com; any of our owned web retail stores; other products controlled, owned or licensed by Us; and any other products or services that include a link to this Cookie Notice (collectively, the “Products”).

Any reference to “We” or “Us” includes, as applicable, the Ingram Content Group entity now in existence or hereafter created or acquired who provides You the Service or information from within a website that includes a link to the Privacy Policy.  Ingram Content Group may include, without limitation, Ingram Content Group LLC, Ingram Book Group LLC, Ingram Fulfillment Services LLC, Ingram Publisher Services LLC, Book Network Int’l Limited, Ingram Library Services LLC, Tennessee Book Company LLC, Lightning Source LLC, Lightning Source UK Ltd., Lightning Source Australia Pty Limited.

This Cookie Notice explains what Cookies are, why We use them, and your rights to control our use of them.  It is a part of, and should be read in conjunction with, our Privacy Policy.

Please read our Privacy Policy for more information about our privacy practices.

What are Cookies?

Cookies are text files that contain information and are downloaded to your computer or mobile device when You visit a website. They are useful because they allow websites to recognize a user's device. They are then returned to the original website on each subsequent visit or to any other website that recognizes them. For more information about cookies, You can visit www.allaboutcookies.org.

The term "Cookies" is used in this Cookie Policy to include all similar techniques and technology, including web beacons and log files.  A web beacon is a small graphic image or other web programming code (also known as “clear GIFs” or “pixel tags”) that may be included in our web pages and messages.

Types of Information We Collect

Cookies help Us learn how our Products are used and to improve the Products. Examples of the types of information that We collect through Cookies include:

  • The number of website visitors and website views, the pages of Products viewed, the clicks made on the Products, and the total duration of navigation on the Products;
  • The name of the page that referred You to our website;
  • Whether this is your first time visiting our website;
  • Your viewing preferences (e.g. layout, sizing preferences, language etc.);
  • Your city and country; and
  • the type of browser used and your IP address, so that We can identify You during your future visits.

How We Use Cookies

Examples of ways We use Cookies include:

  • To track usage of the Products;
  • To control the display of ads, including interest-based ads;
  • To determine if You opened our emails;
  • To customize elements of the promotional layout and/or content of the pages of our website;
  • To personalize information.

We (or third-party service providers on our behalf) may also use Cookies to collect aggregate information about Products on an anonymous basis. We may share such anonymous information with our business partners, advertisers and other third parties for any business purpose.

Types of Cookies We Use on Our Products

We use first party and third-party Cookies for several reasons. Some Cookies are required for technical reasons in order for our Products to operate, and We refer to these as "essential" or "strictly necessary" Cookies. Other Cookies enable Us to track and target the interests of our users and to enhance the experience on our Products. Third parties also serve Cookies through our Products for advertising, analytics and other purposes. The specific types of first and third-party Cookies served through our Products and the functions they perform are described in more detail below.

First-party Cookies

These Cookies are created by ICG. They allow You to browse our Products and use their features.

Essential Cookies: These Cookies are strictly necessary to allow You to move around the Products and use their features. Without these Cookies, We cannot enable the Products to function on your device. Therefore, these Cookies cannot be disabled.

Functional Cookies: These Cookies allow us to remember choices You make on our Products (such as your preferred language or the region You are in). To refuse these Cookies, please follow the instructions below under the section Cookie Management. Note that by disabling functional Cookies, You may not be able to use some of our features or those features may not function properly.

Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Products, such as the links You click on. The code is temporarily downloaded onto your computer or other device, is active only while You are connected to the Products, and is deactivated or deleted thereafter.

Analytics Cookies: We use Cookies and other identifiers to see how You use our Products in order to enhance their performance and develop them according to the preferences of our customers and visitors. For example, Cookies may be used to maintain a consistency across our Products, determine how visitors use our Products, track errors, and measure the effectiveness of our promotional campaigns. To refuse these Cookies, see the section Cookie Management.

Third-Party Cookies

Some of our third-party partners (including advertisers and marketing services companies) may set and access Cookies on your device as well, or We may do so on their behalf. We do not have control over how these third parties use such Cookies or the information derived therefrom, and this Privacy Policy does not cover any use of information that such third parties may collect from You or the methods used by the third parties to collect that information. These types of Cookies include:

Advertising Cookies:
These Cookies, defined exclusively by third parties, collect several types of data about your browsing habits, as well as your preferences for products and services. This information allows Us to serve You relevant advertisements on our Products. To refuse these Cookies, please follow the instructions below under the section Cookie Management. Some advertisements may also contain an icon that You may click on to find out more about how to manage your advertising preferences.

Third-Party Functional Cookies
These Cookies are defined by third parties who support our Products and allow You to use useful services and features. To refuse these Cookies, please follow the instructions below under the section Cookie Management.

Duration of storage of Cookies on your device

We use both “session Cookies” (which expire once You close your web browser) and “persistent Cookies” (which stay on your computer until You delete them).

Cookie Management

To learn about Google Analytics’ currently available opt-outs for the Web, please visit https://support.google.com/analytics/answer/181881?hl=en.

We use the following Google Analytics Advertising and Remarketing cookies:
Google Analytics
Remarketing with Google Analytics
Google Analytics Advertising Reporting Features
Google Analytics Demographics and Interests Reports
Google Ads Remarketing
Google Ads Similar Audiences
Google Ad Manager Audience Extension
User ID extension for Google Analytics
Google Signals

Disabling Advertising Cookies

Some advertising service providers may be members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. If You opt-out of receiving targeted ads in this manner, You will continue to receive advertising messages after You opt-out, but they will not be tailored based on your usage of the Products or third-party websites. If You would like to learn information about how advertisers’ use of tracking technologies and your options, visit http://www.networkadvertising.org. To learn more about how interest-based information is collected, whether the companies we use are part of an industry network regarding behavioral advertising and to know your choices, visit http://www.aboutads.info. The collection of information via certain ads served to users in Canada may be managed by visiting youradchoices.ca.

Keep in mind an opt-out is Cookie-based and only affects the specific device and browser on which the opt-out is applied.

Using Browser Settings

You can disable and/or delete most types of Cookies through your browser settings. If You use your browser settings to block all Cookies, You may not be able to access parts of our or others’ Products. For information about how to modify the Cookies settings on some popular browsers please see the following:

Apple Safari http://support.apple.com/kb/PH5042

Google Chrome https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies

Microsoft Internet Explorer http://windows.microsoft.com/en-US/windows7/How-to-manage-cookies-in-Internet-Explorer-9 or https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox http://support.mozilla.org/en-US/kb/Cookies

Changes to the Cookies Notice

We may revise this Notice from time to time. Changes made will be reflected on this page. Please re-visit this Cookie Notice regularly to stay informed about our use of Cookies. If You have any questions, please contact Us as set forth below.

Contact Us

If You have questions about the use of Cookies on our Products, please contact privacy@ingramcontent.com.

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